Call 811

How 811 Works -


One Phone Call Starts the Process:

One easy phone call to 811 starts the process to get your underground utility lines marked for free. When you call 811 you will be routed to the Tennessee 811 Call-Center. Tennessee 811 agents will ask you for the location of your digging job and create a "ticket" which we send to affected utility companies.

Your utility companies will then send a professional locator to your dig site to mark the underground lines within a few days. Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely, because knowing what's below protects you and your family. Always call 811 before starting any digging project!

The Call:

As any professional will tell you, smart digging always means calling 811 before every job.  Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call - even "small" projects like planting trees and shrubs. Knowing when to call is half the battle.

When you call before you dig, you'll prevent unintended consequences such as injury to you or your family, damage to your property, utility service outages to the entire neighborhood and potential fines and repair costs. After all, do you really want to be the person who knocks out the neighborhood's cable service during the big game?

The Wait: 

What happens next? Well, since your call was routed to the Tennessee 811 Call-Center, locate crews from member utility companies have found out exactly where you are planning to dig and are on their way to mark where those hidden underground utility lines are under your lawn and property.

Most locate crews will arrive to mark your property within a few days.


Click here for E-Ticket Entry


Observed Holidays:

  • New Year's Day
  • MLK Day
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving Day
  • Christmas Day


NOTE:  These observed holidays will NOT be included when calculating the "three full working days" wait period for having your lines located.

Tennessee 811 will, however, be open 24 hours a day, 365 days per year, including holidays for all ticket locate requests.